Home About Our performance Performance report for the period:14 September 2015 to 31 December 2020 Complaints 1745received 1704completed 50.7%completed within 30 days 75.7%complainant outcome achieved $905,566 of fees refunded/reimbursed/waived Formal Enquiries 308received 305completed Other 51,616web hits 2,515+stakeholders attendedpresentations Download the performance report for the period 14 September 2015 to 31 December 2020