Home About Our performance Performance report for the period:14 September 2015 to 30 September 2020 Complaints 1665received 1610completed 51.3%completed within 30 days 75.8%complainant outcome achieved $870,142 of fees refunded/reimbursed/waived Formal Enquiries 291received 291completed Other 50,065web hits 2,515+stakeholders attendedpresentations Download the performance report for the period 14 September 2015 to 30 September 2020