Home About Our performance Performance report for the period:14 September 2015 to 30 June 2020 Complaints 1557received 1520completed 50.7%completed within 30 days 76.5%complainant outcome achieved $843,350 of fees refunded/reimbursed/waived Formal Enquiries 281received 281completed Other 47,474web hits 2,515+stakeholders attendedpresentations Download the performance report for the period 14 September 2015 to 30 June 2020