Home About Our performance Performance report for the period:14 September 2015 to 31 March 2020 Complaints 1478received 1444completed 50.3%completed within 30 days 76.7%complainant outcome achieved $805,046 of fees refunded/reimbursed/waived Formal Enquiries 266received 266completed Other 46,746web hits 2,515+stakeholders attendedpresentations Download the performance report for the period 14 September 2015 to 31 March 2020