Home About Our performance Performance report for the period:14 September 2015 to 30 June 2021 Complaints 1949received 1890completed 52.2%completed within 30 days 75.4%complainant outcome achieved $976,875 of fees refunded/reimbursed/waived Formal Enquiries 348received 347completed Other 56,563web hits 2,697+stakeholders attendedpresentations Download the performance report for the period 14 September 2015 to 30 June 2021