Home About Our performance Performance report for the period:14 September 2015 to 31 March 2019 Complaints 1154received 1127completed 52%completed within 30 days 79.5%complainant outcome achieved $620,672 of fees refunded/reimbursed/waived Formal Enquiries 208received 207completed Other 37,576web hits 1,870+stakeholders attendedpresentations Download the performance report for the period 14 September 2015 to 31 March 2019