Home About Our performance Performance report for the period:14 September 2015 to 31 March 2021 Complaints 1833received 1800completed 50.7%completed within 30 days 75.6%complainant outcome achieved $941,533 of fees refunded/reimbursed/waived Formal Enquiries 332received 332completed Other 53,908web hits 2,515+stakeholders attendedpresentations Download the performance report for the period 14 September 2015 to 31 March 2021