Home About Our performance Performance report for the period:14 September 2015 to 31 December 2019 Complaints 1392received 1347completed 51%completed within 30 days 78.1%complainant outcome achieved $789,557 of fees refunded/reimbursed/waived Formal Enquiries 252received 250completed Other 45,343web hits 2,515+stakeholders attendedpresentations Download the performance report for the period 14 September 2015 to 31 December 2019