Home About Our performance Performance report for the period:14 September 2015 to 31 December 2021 Complaints 2124received 2085completed 51.7%completed within 30 days 74.6%complainant outcome achieved $1,040,109 of fees refunded/reimbursed/waived Formal Enquiries 374received 374completed Other 64,197web hits 3,615+stakeholders attendedpresentations Download the performance report for the period 14 September 2015 to 31 December 2021