Update from the Queensland Family and Child Commission
Registered Training Organisations are now required to comply with Queensland’s Child Safe Organisations Act 2024. This means they need to provide environments that prioritise the safety and wellbeing of children and young people engaging with their services through meeting 10 Child Safe Standards, and to have a Reportable Conduct Scheme in place from 1 July 2026. There are penalties for non-compliance. For information on the Child Safe Organisations system, including how to make a report, please visit the Queensland Family and Child Commission website at https://www.qfcc.qld.gov.au/childsafe.
The Queensland Training Ombudsman is an independent office that offers a free and confidential service to review and resolve enquiries and complaints from anyone involved in the vocational education and training sector.
We help apprentices, trainees, students, employers and other stakeholders navigate the complex vocational education and training sector and find the best way to address their concerns.
198
COMPLAINTS RECEIVED
190
COMPLAINTS COMPLETED
49.5%
COMPLETED WITHIN 30 DAYS
68.1%
COMPLAINANT OUTCOME ACHIEVED
$50,853
FEES REFUNDED / REIMBURSED / WAIVED
(2025/26 Financial Year)