Home About Our performance Performance report for the period:14 September 2015 to 31 March 2025 Complaints 3638received 3600completed 53.3%completed within 30 days 73.1%complainant outcome achieved $1,675,096 of fees refunded/reimbursed/waived Formal Enquiries 704received 702completed Other 102,289web hits 4,900+stakeholders attendedpresentations Download the performance report for the period 14 September 2015 to 31 March 2025