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Home     About     Our performance

Performance report for the period:

14 September 2015 to 31 March 2025

Complaints

3638

received

3600

completed

53.3%

completed
within 30 days

73.1%

complainant
outcome achieved

$1,675,096 

of fees refunded/reimbursed/waived

Formal Enquiries

704

received

702

completed

Other

102,289

web hits

4,900+

stakeholders attended
presentations

  • Download the performance report for the period 14 September 2015 to 31 March 2025
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CONTACT US

To make an enquiry or complaint:

Complete the online form

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Call 1800 773 048 (8.30am–4.45pm (AEST), Monday to Friday)

Calls from landlines are free. Calls from mobile phones may attract charges.
 

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