We can help

Navigate the complex VET sector and find the best way to address your concerns.

We help apprentices, trainees, students, employers and other stakeholders.

The Queensland Training Ombudsman is an independent office that provides Queenslanders with dedicated support to resolve training issues or make complaints.

Lodge a complaint

We offer a free, confidential and independent service to review and resolve inquiries and complaints from anyone involved in vocational education and training.

409

COMPLAINTS RECEIVED

364

CASES COMPLETED

51%

COMPLETED WITHIN 30 DAYS

81%

COMPLAINANT OUTCOME ACHIEVED

$283,000

FEES REFUNDED / REIMBURSED / WAIVED

(As at 31 December 2016)