Performance report for the period: 14 September 2015 to 30 September 2019 Complaints 1310 received 1277 completed 52% completed within 30 days 78.3% complainant outcome achieved $769,018  of fees refunded/reimbursed/waived Formal Enquiries 240 received 240 completed Other 42,853 web hits 2,205+ stakeholders attendedpresentations Download the performance report for the period 14 September 2015 to 30 September 2019