Performance report for the period: 14 September 2015 to 31 December 2020 Complaints 1745 received 1704 completed 50.7% completed within 30 days 75.7% complainant outcome achieved $905,566  of fees refunded/reimbursed/waived Formal Enquiries 308 received 305 completed Other 51,616 web hits 2,515+ stakeholders attendedpresentations Download the performance report for the period 14 September 2015 to 31 December 2020