Complaints

Make a complaint
Online complaint form
Complaints the Ombudsman can investigate
Download the complaint form [PDF 32kb]

Make a complaint

Complaints can be made by phone, in writing, in person or by using the online complaint form.

Call:
1300 306 699 Monday to Friday, 8.30am to 4.45pm (AEST). (Local call charge. Calls from mobile phone charged at mobile phone rates).

Email:
ombudsman@trainingombudsman.qld.gov.au

Post:
Training Ombudsman
PO Box 15033
City East
Qld 4002

Visit:
Training Ombudsman, Level 10, 133 Mary Street, Brisbane

Online complaint form

* indicates mandatory field

Part A - About you (the complainant)

Name: *

Address: *

Preferred contact number: *

Fax:

Email:

Part B - Your Complaint

Who are you complaining about? (The respondent) *

Supervised Registered Training Organisation

Australian Apprenticeship Centre

Employer

Apprentice/Trainee

Department of Education and Training

Have you tried to resolve your complaint through the Department of Education and Training? *

Yes

No

Why are you complaining to the Training Ombudsman? *

What happened?
Describe the events that you want to complain about. We need to know what you say happened, where it happened and who did it. Please give us all the dates and other details that you can remember.

Part C - Further Information

Supporting evidence *
Please tell us about any documents that may help us investigate your complaint (for example, letters, pay slips, doctors certificates etc) and how this evidence can be obtained.

Complaint Form Information

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Complaints the Ombudsman can investigate

The Training Ombudsman reviews complaints about:

training delivered to the apprentice or trainee under the training contract
adequacy of facilities, range of work and supervision provided by the employer under the training contract
circumstances in which the training contract is signed, amended or cancelled.

The Training Ombudsman also reviews complaints about decisions of the Training and Employment Recognition Council relating to apprenticeship and traineeship contracts including:

registering training contracts
cancelling training contracts
cancellation for serious misconduct
reinstatement of training contracts
penalties relating to breach of discipline
extension of the nominal term
declaration of a prohibited employer
temporary stand-downs
cancelling a completion certificate
declaration of a restricted calling.

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Monday to Friday, 8.30am to 4.45pm (AEST). (Local call charge. Calls from mobile phone charged at mobile phone rates).

Email:
ombudsman@
trainingombudsman.qld.gov.au

Post:
Training Ombudsman
PO Box 15033
City East
Qld 4002

Visit:
Training Ombudsman, Level 10,
133 Mary Street, Brisbane